Returns

Returns & Refunds Policy

Last Updated: August 27, 2026

At YeshiCloth, our clothing is often prepared according to the customer's selected measurements and specifications. Because of this, custom-made orders have specific return and refund conditions.

1. Custom-Made Clothing

For custom-made clothing, YeshiCloth produces the garment according to the custom measurements provided by the customer.

Therefore, custom-made clothing cannot be returned or refunded because of size, fitting, or measurement issues when the clothing was produced according to the measurements provided by the customer.

Customers are responsible for providing accurate measurements before production begins.

2. Fabric or Manufacturing Problems

A return may be accepted if there is a genuine problem with the fabric or manufacturing of the clothing caused by YeshiCloth.

Examples may include:

  • Significant fabric defects
  • Serious manufacturing defects
  • A major production error caused by YeshiCloth
  • Other confirmed defects that existed before the product was delivered

YeshiCloth will review the reported issue before approving a return, replacement, or other appropriate solution.

3. Damage During Delivery

If the product is damaged during the delivery process, the customer must contact YeshiCloth as soon as possible after receiving the order.

Please provide:

  • Order number
  • Clear photos of the damaged product
  • Photos of the packaging, if available
  • A description of what happened

YeshiCloth will review the evidence and determine whether the damage occurred during delivery and what solution is appropriate.

4. Customer-Caused Damage

Products cannot be returned or refunded if they have been damaged by the customer after delivery.

This includes products that have been:

  • Worn and damaged
  • Washed
  • Stained
  • Altered or modified
  • Torn or otherwise damaged after delivery

5. Incorrect Measurements Provided by the Customer

If YeshiCloth makes the clothing according to the measurements provided by the customer and the final clothing does not fit because the measurements were incorrect, the product cannot be returned or refunded for that reason.

Please carefully check all measurements before submitting your order.

6. Change of Mind

We do not accept returns or refunds for custom-made products because the customer:

  • Changed their mind
  • No longer wants the product
  • Does not like the final appearance
  • Wants a different size after providing measurements
  • Wants a different design, color, or style after production
  • Ordered incorrect measurements

7. Delivery and Return Costs

The customer is responsible for delivery and return transportation costs.

If a return is approved because of a confirmed fabric or manufacturing problem caused by YeshiCloth, or another issue determined to be YeshiCloth's responsibility, YeshiCloth may cover or reimburse the applicable return cost.

For other approved returns, the customer is responsible for the return delivery cost.

Original delivery charges are generally non-refundable unless YeshiCloth determines otherwise.

8. Return Approval

Do not send a product back without contacting YeshiCloth first.

All return requests must be reviewed and approved by YeshiCloth before the product is returned.

9. Contact Us

If you have a problem with your order, please contact us with your order number and clear photos or other evidence of the issue.

YeshiCloth
Gondar, Ethiopia

Phone / WhatsApp: +251 933 797 981

We will review each eligible case and provide the appropriate solution.

Important Notice

Because our custom clothing is produced using the measurements provided by the customer, custom orders are generally final sale. Returns are only considered when there is a confirmed fabric/manufacturing problem caused by YeshiCloth or an issue occurring during the delivery process, subject to review.

Nothing in this policy is intended to remove any consumer rights that cannot legally be excluded under applicable law.